Confidence in Every Gift Card Transaction
Soyshopy is built upon the concept of trust. We hold our buyers and sellers to the highest of standards. Whether you’re buying discounted cards, or selling cards for cash, we want to ensure you have the most positive experience on Soyshopy. With this in mind, every order is backed by the following Money-Back Guarantee.
For 30 Days from your original date of purchase, we cover:
- Cards that are not active
- Cards with an inaccurate balance
- Cards delivered as a different brand than ordered on Soyshopy
For a period of 30 days from your original date of purchase, we cover:
- Physical cards not received within 30 days from the date of purchase on Soyshopy, provided that you let Soyshopy know within the first 30 days your physical card never arrived. Our Money-Back Guarantee does not cover cards that the US Postal Service can confirm were delivered to the address you provided.
Our 30 Day Money-Back Guarantee does not cover:
- Requests received outside of 30 days
- Buyer’s remorse or change of mind
- Misinterpretation of card delivery method or timing of delivery
- Misinterpretation of how a particular card is redeemed or any other redemption requirements or limitations
- Neglecting to apply a promotional code before a purchase
- Cards lost or misplaced by the buyer
- Cards merged onto external merchant apps or accounts against Soyshopy Terms of Use, which could result in loss of card value
- Cards that are subsequently resold on any platform other than Soyshopy or given to someone other than the original purchaser (other than gifts sent through Soyshopy)
- Cards you have purchased on Soyshopy at the request of a third party and which cards you then share or provide to a third party
- Cards not received due to incorrect shipping or delivery information
- Cards that are no longer honored when a retailer goes out of business or files for bankruptcy
- Cards for which a merchant has changed its redemption policies and/or procedures, provided the card can still be redeemed at the merchant
- Cards that have expired pursuant to a particular merchant’s gift card terms
The 30 Day Money-Back Guarantee covers the purchase price of the card, not any savings, discount or the buyer received at the time of purchase. If a portion of the card was redeemed, only a partial refund will be provided.
