Thank you for shopping with us. Please read our return and refund policy carefully before making your purchase.
Physical Gift Cards – All Sales Are Final
Due to the nature of Physical gift cards, all sales are final and non-refundable once the order has been processed and the gift card has been delivered.
We cannot offer returns, exchanges, or cancellations for the following reasons:
Physical Gift cards are delivered and cannot be physically returned.
Once the gift card code is issued, we cannot verify whether it has been used.
Our system activates the card upon delivery, making it non-reversible.
Incorrect or Invalid Codes
If you receive an invalid or non-functioning gift card, please contact us within 7 days of purchase. We will investigate the issue and, if applicable, offer a replacement or refund. When contacting us, please include:
Your order number
The card number you received
A screenshot of the error message (if applicable)
Fraud Prevention
To protect our customers and our business, we reserve the right to refuse a refund if there is evidence of fraud, misuse, or abuse of our system.
Need Help?
If you have any questions about your order or encounter problems with a purchased gift card, please contact our customer support team at [support@soyshopy.com}
