Shipping Policy

Here’s the updated version with Vibescalp → Soyshopy and the URL updated to https://soyshopy.com/:

Shipping Policy | Soyshopy®

Last Updated: October 23, 2025

Thank you for choosing Soyshopy®. We are committed to delivering our premium skincare solutions to your doorstep as efficiently and safely as possible.

1. Order Processing Time

  • Speed: All orders are processed within 1–2 business days (excluding weekends and federal holidays).

  • Confirmation: You will receive an automated email immediately after your purchase to confirm we have received your order and payment.

2. Shipping Destinations

We currently fulfill orders across the 50 U.S. states and Puerto Rico.

Note: At this time, we do not ship to P.O. Boxes, APO/FPO addresses, or international locations outside of the territories mentioned above.

3. Shipping Methods, Costs & Delivery

We partner with USPS, UPS, and FedEx to provide reliable delivery. Your total shipping cost will be dynamically calculated at checkout based on your selection.

Shipping Method Delivery Time (After Processing) Cost
Standard Shipping 5–8 Business Days Calculated at Checkout
Expedited (2-Day) 2 Business Days Calculated at Checkout
Overnight 1 Business Day Calculated at Checkout

✨ Free Shipping Perk: We offer FREE Standard Shipping on all orders over $50 within the contiguous United States.

4. Real-Time Tracking

The moment your package leaves our fulfillment center, we will send you a Shipping Confirmation email. This includes your tracking number and a direct link to the carrier’s portal (USPS, UPS, or FedEx) so you can monitor your shipment's journey.

5. Address Accuracy

To ensure smooth delivery, please double-check your recipient name, street address, and apartment/suite numbers.

Soyshopy® is not responsible for lost packages due to incorrect or incomplete addresses provided at checkout.

If a package is returned to us, we will reach out to arrange re-shipment; please note that additional shipping fees may apply for the second attempt.

6. Potential Delays

While we strive for punctuality, external factors like extreme weather, carrier peak seasons, or natural disasters may occasionally cause delays. Soyshopy® cannot be held liable for these carrier-related delivery windows.

7. Lost or Stolen Packages

If your tracking status shows "Delivered" but you cannot locate your package:

  • Check with neighbors or building management

  • Contact your local post office or carrier hub

  • If still missing, email us at support@permacalm.com

While we are not responsible for confirmed deliveries, we will gladly assist you in opening an investigation with the carrier.

8. Contact Our Support Team

For any inquiries regarding your shipment, our U.S.-based team is ready to help:

Soyshopy Customer Support
Email: support@permacalm.com
Hours: 9:00 AM – 5:00 PM EST, Monday – Friday

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